Quickgen HRM

Support

Help with signing in, check-in, leave, claims and payslips in the Quickgen HRM app.

Getting an account

You cannot sign up in the app. Accounts are issued by your HR team, and you will get a welcome email with your sign-in address. If you have not had one, or the link has expired, contact HR and ask them to resend it.

Common problems

I can't sign in

Use your work email, the one HR issued the account against — not your personal address.
After five failed attempts the app locks the form for two minutes. Wait it out; trying again immediately restarts the clock.
Still stuck? Ask HR to reset your password. Nobody at Quickgen can see your existing one.

Check in / Check out isn't working

Attendance needs location permission and location switched on. The app reads your position at those two taps only, to confirm you are at an approved work site — see how location is handled.
If you denied the permission and the phone has stopped asking: iPhone— Settings → Privacy & Security → Location Services → Quickgen HRM → While Using the App. Android — Settings → Apps → Quickgen HRM → Permissions → Location → Allow only while using the app.
Indoors the first fix can take a few seconds. If it fails, step near a window and try again.
If you are told you are outside the work site but you are not, tell HR — the geofence can be adjusted, and you can log the hours manually in the meantime (see below).

I forgot to check out

Nothing is lost. Go to Time logs → Log time and claim the hours, saying what happened. It goes to your line manager and then to HR, exactly like a leave request.

My hours or overtime look wrong

Open Attendance and check the sessions for that day first — a missed check-out is the usual cause. If the sessions are right and the total is not, contact HR with the date.

My payslip is missing or looks wrong

Payslips appear once payroll publishes them, which is normally after the month closes. If a published payslip is wrong, open it and raise a dispute from the payslip screen — that routes it to payroll with the payslip attached, which is faster than an email.

My leave balance looks wrong

Leaves → Apply shows your entitlement, what you have used and what has accrued, per category. Approved leave comes off the balance; a cancelled request goes back on. If it still does not match your own count, contact HR with the dates.

The app says my session expired

Getting in touch

Email: support@quickgentech.com
Response: within one working day, Monday to Friday.

Email support@quickgentech.com

Please include:

your employee ID (Profile → Personal details),
what you were doing when it went wrong,
the date it happened, and
your phone and OS version (iPhone: Settings → General → About; Android: Settings → About phone).

For anything about your pay, leave entitlement or employment record, contact your HR team directly — they own that data and can change it. Support can help with the app itself.